by 2050

Returns

Every by 2050 piece is printed after you order it. That is the point: nothing is made unless someone wants it. It also means we cannot resell a returned garment, so this policy is plain about what we do and do not accept. It forms part of our terms of sale.

Your consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing on this page limits those rights.

Faulty, damaged or not what you ordered

If your piece arrives with a print fault, a hole or seam fault, the wrong size, the wrong colour or the wrong design, it is covered. What happens depends on how serious the problem is:

  • Minor problem (something that can be put right, such as a small print mark): we repair or replace the piece at our cost, and we do it promptly. If we cannot, you get a refund.
  • Major failure (the piece is not what you ordered, cannot be fixed, or you would not have bought it had you known): you choose between a full refund and a replacement.

We pay the return postage on any faulty or incorrect piece. Often we will not need the piece back at all; a photo is enough and we reprint or refund from that.

How to make a claim

  1. Email [email protected] with your order number, which piece is affected, and one or two photos showing the problem (and the size label if the size is wrong).
  2. We reply within 2 business days and tell you whether we need the piece back. If we do, we send a prepaid label or refund the postage you pay.
  3. Replacements go back to the printer straight away and follow the normal printing and delivery times. Refunds are issued once the claim is agreed.

Please contact us within 30 days of delivery so we can sort it quickly. That is a request, not a limit: a fault that shows up later, within the time a garment like this should reasonably last, is still covered by your consumer guarantees.

Changed your mind

We do not offer returns, exchanges or refunds for change of mind, including a size chosen by you that turns out not to fit. Every piece is printed for you after you order and cannot be sold to someone else. Please use the size guide before you order; every product page links to it. If you are between sizes, email us before you buy and we will help.

Cancelling an order

An order goes to the printer within minutes of payment. If you need to cancel, email us straight away with your order number and we will stop it if printing has not started; you get a full refund. Once printing has started we cannot stop it and the order cannot be cancelled. We may also cancel and refund an order ourselves before printing, for example if the printer has run out of a blank in your size; we email you if that happens.

Refund timing

Refunds go back to the payment method you used through Stripe (card, Apple Pay, Google Pay, Zip or Klarna). We issue them within 2 business days of agreeing the claim; your bank or provider usually shows the money within 5 to 10 business days after that.

Related: Terms of sale, Shipping, Privacy.

by 2050 is a business name of Thirsti Pty Ltd (ABN 89 641 083 570), Sydney, Australia. Last updated 24 September 2026.